The Essentials of Website Monitoring – Getting to Point A

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Website Monitoring Service

In today’s information age competition, a smoothly operating Web site provides a distinct competitive advantage. On the Internet, the only hard currency is attention. A Web site that fails to deliver its content, either in a timely manner or at all, causes visitors to quickly lose interest, wasting the time and money invested in the web site development. Ensuring that all of the elements of a Web site are functioning properly is critical to maximizing a company Web investment. When the inevitable failures do occur, minimizing downtime reduces the impact of the problems. Failure of your Web site quickly sends your potential customers to the “just a click-away” competitor. One of the primary advantages of a Web site is its ability to reach customers around the world 24 hours a day, 7 days a week. A broken Web site does not fulfill that potential.

It is very important that your web site is accessible for your customers, users and visitors. A web site that is frequently inaccessible is likely to lose you business and destroy customer loyalty. WebsiteMonitoring Serice provides a non-stop internet external monitoring. When there is a problem, you will be the first to know, so you can begin troubleshooting before your customers start calling you. Evaluate your Web Hosting company and require better service or select a better web-hosting provider.

24×7 web site and its key components monitoring :
– Immediate notification of problems
– Web-based real-time reports of historical data
– Quick and accurate diagnosis of problems when they do occur
– Requires zero capital investment
– Instant set-up and immediate results
– No software to install or maintain
– No integration issues and no technology risk
– Measures end-user perspective
– No technical experience or training necessary
– Scalable to meet growing enterprise and e-business demands

Services and Ports to monitor:

Web Page – Web Page Content Monitoring checks that your page has the proper content. If a keyword is not present on the web page we send an alert as it is either changed or not available.

PING – Sends an echo command to the target host/device, helping you to verify IP Level Connectivity, useful for hosts as well as for devices like routers and firewalls.

Web Servers – HTTP (port 80) and HTTPS (secure port 443) protocols. Monitor the performance and status of your website. Monitor any web resource delivered using Hypertext Transfer Protocol. We collect the same statistics for web pages delivered through a Secure HTTP (HTTPS) server.

Link Check – Link Check Monitoring may be used to check websites for presence of a link. You can monitor your link exchange partner’s website and be alerted once the link is removed.

POP3 Servers – (port 110) The most common e-mail configurations use the POP3 protocol for e-mail retrieval. Monitor this protocols to make sure your POP3 server function properly.

SMTP Servers – (port 25) The most common e-mail configurations use the SMTP protocol for sending e-mail. Monitor this protocol to make sure your SMTP server function properly.

IMAP Servers – (port 143) The Internet Message Access Protocol, allows a client to access and manipulate electronic mail messages ona server. IMAP permits manipulation of remote message folders, called “mailboxes”, in a way that is functionally equivalent to local mailboxes. IMAP also provides the capability for an offline client to resynchronize with the server.

Download Servers – FTP (port 21 – file transfer protocol). In most cases downloadable software or information files are provided by a FTP server on your site. To provide smooth and problem free downloads to your customers, make sure the FTP server is working properly.

DNS servers – (port 53/UDP) We monitor DNS servers at a protocol level. This means that we actually issue appropriate server commands and expect a standard response in order to verify proper operation of your server

DNS Lookup – You can set up DNS Lookup monitoring to varify if a particular server resolves your domain name IP correctly making sure the dns and domain is operatable and accessible.
MySQL servers

Custom Servers – set up for monitoring any custom port on your host. You can add a custom port to monitor on your host to ensure that a specific service is running. With this service almost any TCP/IP protocol can be monitored.

FAQ

Q.1 What should I monitor?

To ensure that your web site is working properly, all available servers need to be monitored. These are: the HTTP server which delivers you web site pages, the HTTPS server if you have secure area on your website and use the Secure server, the FTP server if you provide files for download to your customers, SMTP and POP3 servers to make sure your incoming and outgoing email is moving, etc.

Q.2 What happens if your system detects a problem with my monitored web site and web server?

Every time we detect that there is a problem with your web site and web server, we verify the problem from several other locations to make sure that the problem exists and to reduce the number of false alerts. Once we verify the problem, we notify all your contacts via email or sms.

Q.3 How do I know my web site is operating correctly again?

When your web site resumes its regular activity and ability to serve your customers and visitors, you and your contacts receive a notification that it is functioning properly again.

Q.4 Is it possible that some of the alerts I receive are false?

Very rarely you can receive false alerts. Our false alerts prevention system makes sure that all errors are verified from other monitoring stations and only if they confirm the error, an alert is being sent. We constantly monitor and optimize the system, so you do not get alerted with no reason.

Q.5 What happens if your monitoring server goes down?

We monitor from multiple stations at diverse data centers. If a primary server fails, one of the remaining servers will immediately take on primary service with a synchronized copy of all data. Our servers monitor each other as well as your site.

Q.6 What is a Ping?

‘Ping’ is a network utility that monitors the time delay and reliability of messages sent across the network. A small message is sent, and the receiving computer immediately sends a response message. By monitoring the time delay and percentage of responses that are received, we can estimate the network reliability and latency. We also use ping to determine whether your host computer is online. Failure to respond to a ping indicates that your computer is either down or not connected to the Net.

Q.7 What is a Webhook?

Webhook is a way for ServiceUptime to trigger a script on your site when an event occurs, such as server down. Webhooks are “user-defined HTTP callbacks” available with every Premium plan. Enter the URL for your script and if your website fails ServiceUptime system will send JSON data to the URL you provide.

Testimonials

Website uptime is of critical importance to my business. I run several websites, all of which have some form of ecommerce running on them 24/7. If my site goes offline, I NEED to know about it as soon as possible. With Website Uptime Monitoring monthly service my company has the peace of mind, knowing that we will be alerted to any downtime on any of our sites and services. John Westrbook

The service that we used from Website Downtime Detecting Serice is outstanding! We have been very pleased with the service. Keep up the excellent work! Stephanie M.

I myself have just signed up to your service as a friend of mine had passed me onto this service and since being with this service I have found it to be a great asset as it will help determine if my website is down as I host others website also. So thank Website Monitoring Service for bringing us a great service. Brian L.

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